PRIVACY POLICY

This Policy sets out the terms and conditions observed by our company to protect the privacy of visitors, customers, suppliers, partners, employees, and any natural person who interacts with us in any way, whose personal data is processed for the purpose of providing hotel services, as well as users of our websites. The purpose of this Policy is to inform you about how we collect, store, and process information about you, such as the personal data you provide to us.

The Company reserves the right to modify and update this Policy whenever deemed necessary, with any changes taking effect upon their publication on our websites.

INFORMATION WE COLLECT

We collect and process personal data about you whenever you use our services (whether those services are provided directly by us or by other companies or agents acting on our behalf), when you stay at the hotel, when you interact with us in general, when you use our websites, or when you use the hotel’s facilities.

The types of information we may collect include:

• Your full name, gender, home and work contact details, business title, email address, telephone number, date and place of birth, nationality.

• Passport and visa details, payment information, travel history, and details of travel companions.

• Billing details (e.g. VAT number, Tax Office, bank card number).

• Arrival/departure date and room number.

• Health data such as allergies, medical conditions, etc., that you disclose to us.

• Information received about you from third parties through whom you have made a reservation.

• Date and time.

• Initial IP address.

• Domain name.

• Type of browser and operating system used (if provided by the browser).

• URL of the referring page (if provided by the browser).

• Your request.

• Completion status of the request.

• Geolocation.

• Language preferences.

We retain your information for as long as required to fulfil the purposes and provide the services for which it was collected, unless otherwise required by law. The retention period varies depending on the obligations we must meet. Additionally, depending on the amount, nature, and sensitivity of the personal data, as well as the purposes for which we process it, we determine the appropriate data retention period.

COOKIES

Our website uses cookies and similar technologies to ensure its proper operation, improve the user browsing experience, and collect website traffic statistics. Cookies are small text files stored on your device when you visit our website. We may use “necessary” cookies for the operation of the site, analytics cookies (e.g. Google Analytics), and functionality or personalization cookies.

You can choose to accept or reject cookies through your browser settings. However, disabling them may affect the website’s functionality and your experience. For more information about the cookies we use, you can contact us at info@hotel-alkioni.gr.